Contact Us

If you want to speak to our team about anything.  We would love to hear from you. 

 

MEMBERSHIP HELP & SUPPORT...

 

Updating Your Membership credit/debit card if Expired...

So you don’t miss any of our famous deal alerts and access to the club. To change or update your membership credit/debit card if expired or changed, please simply visit our secure page to update your payment details using your correct membership email.  Click this link to visit the Update Payment Details secure page.  You will receive a secure email with a code to access this area and amend your payment details.

Changing Your Membership email...

To amend your membership email simply email members@secretflghtclub.com from your correct existing membership email and preferred new email and we will amend it for you and confirm once completed (usually within 24 hours). 

Support with any issues logging in...

If you have any issue logging in please contact us at members@secretflightclub.com for assistance from your correct membership email.

Manage your Subscription - You can access information about your subscription, check its status, manage or cancel it...here's how

  1. Login to the members area ensuring you use your correct membership email to access the Members Area / Members Lounge page. 
  2. Visit the My Subscription page in the Members Area / Members Lounge page website header on desktop, or on mobile devices it is within the burger menu.

You can use the My Subscription page to...

Please note we no longer offer refunds past the free trial period, however you can use the service until the end of your annual membership when cancelled.

 

Member Services & General Queries...  

For any other issues please email our membership team at members@secretflightclub.com, please note we cannot issue cancellations or refunds via this email.  For all other enquiries we will be happy to help if you are a member of the club.  We are unable due to the large amount of members, respond to individual flight deal requests.  

During business days we usually respond within 24 hours.

Thank you 

Chris & Team